l189 Q&A Center

The welcome bonus is added automatically when you make your first deposit. l189 gives a 200% bonus on your first deposit, up to ৳20,000. For example, if you deposit ৳1,000, you get ৳2,000 as a bonus and your total balance becomes ৳3,000. No separate code is needed — just make a deposit.

No. The welcome bonus is available only once per player — on the first deposit. If the same person tries to claim the bonus again by opening a new account, it may be considered bonus abuse and action may be taken on the account.

The wagering requirement for the welcome bonus is 10x, calculated on the bonus amount only — not including the deposit. Example: if you deposit ৳1,000 and receive a ৳2,000 bonus, you need to place a total of ৳20,000 (৳2,000 × 10) in bets before you can withdraw the bonus winnings.

Most slot games and casino games on l189 are eligible to contribute toward wagering. However, some games may contribute partially or may not be eligible at all. Contact the support team for a specific list — they can tell you which games contribute in full.

If you no longer want a bonus after accepting it, contact the support team via live chat or email. They will review your account and assist with cancelling the bonus. Please note that cancelling a bonus may also result in the associated bonus balance being removed.

Your OTP (one-time password) and mobile banking PIN are completely personal information. Sharing them with anyone puts your wallet or account at risk of theft. No l189 staff member or support agent will ever ask for your OTP, PIN, or password — if someone does, it is an attempt at fraud.

If you notice an unfamiliar login, unexpected balance changes, or unusual activity, contact support via live chat immediately. Change your password right away and check whether your email account is also secure. The support team will help by temporarily suspending the account and assisting with the investigation.

l189 uses industry-standard SSL encryption, which protects your personal and financial information from reaching third parties. All sensitive data stored on the server is kept in encrypted form. Payment transactions are also processed through a secure gateway.

A strong password should be at least 8–12 characters long and include a mix of uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your date of birth or name as a password. Avoid reusing a password from another site on l189.

l189 offers two support channels — live chat and email. Live chat gives you instant assistance. You can reach us by email at: [email protected]. Email is more suitable for detailed or complex matters.

The l189 support team is able to assist in both Bengali and English. With Bangladeshi players in mind, we place importance on providing service in Bengali. You can ask questions in whichever language you are comfortable with.

l189 support is active 24 hours a day, 7 days a week. Day or night, weekends or holidays — you can reach us at any time via live chat or email.

For a faster resolution, keep the following details handy before contacting support: your registered email or user ID, a description of the issue (what happened and when), the reference number or amount of any relevant transaction, and a screenshot if applicable. This helps the support team understand and resolve your issue more quickly.

The minimum withdrawal amount at l189 is ৳1,000. It is not possible to withdraw less than this. The minimum deposit amount is ৳300, which is the same across all payment methods (bKash, Nagad, Rocket).

l189 generally processes withdrawal requests within 1 hour. This applies to all three methods — bKash, Nagad, and Rocket. If identity verification has not been completed or there is an issue with the account, it may take a little longer.

Yes, winnings from a bonus can be withdrawn, but the wagering requirement must be completed first. Once the total wagering amount — calculated as the bonus amount × 10 — has been met, your bonus winnings will be available to withdraw.

A "Pending" status means your request is being processed. It is usually completed within 1 hour. If it remains pending for a long time, contact support via live chat and provide your transaction reference number — they will look into it promptly.

No. For security and fraud prevention, withdrawals can only be made to a bKash, Nagad, or Rocket wallet registered in your own name. Withdrawals to a third party's wallet are not accepted.

Some common warning signs are: spending more than your budget, placing more bets to recover losses, neglecting family or work due to gambling, feeling restless when not gambling, and borrowing money from others to gamble. If these signs appear, it is important to take a break and seek professional help.

You can start by speaking with the l189 support team — they can help set limits or a break on your account. You should also speak with a mental health professional, a trusted family member, or a professional counsellor. Acknowledging the problem is the first step toward a solution.

Yes. l189 encourages responsible gambling. A deposit limit feature is available to help you keep your spending under control. To set one, contact the support team — they will help you set a daily, weekly, or monthly limit according to your preference.

Cooling-off is a short-term break — temporarily deactivating your account for a few days or weeks. Self-exclusion is a longer-term measure where you exclude yourself from using the platform for a set period. To activate either, let the support team know via live chat or email.

To create an account on l189 and take part in any game or betting activity, you must be at least 21 years old. Participation by minors is strictly prohibited. l189 reserves the right to suspend an account if age verification cannot be completed.