l189 Terms & Conditions

l189 ("Platform", "we", "our") provides an online gaming and betting service for players in Bangladesh. These Terms govern the relationship between the platform and the user ("you", "member").

1.1 Applicability of Terms

These Terms apply to the l189 website, mobile version, and any related services. If you disagree with any part of these Terms, please refrain from using our platform.

1.2 Acceptance of Terms

By accessing, browsing, or using the platform, you confirm that:

• You are at least 21 years of age.
• You have read and understood these Terms in full.
• You are giving your consent voluntarily and knowingly.
• You have the right to participate in online gaming under the laws applicable in your location.

1.3 Language

These Terms are written in Bengali. In the event of any disagreement, the Bengali version shall be considered authoritative.

To play games or place bets at l189, you must create a valid account.

2.1 Registration Requirements

• Each individual may create only one account. Creating or operating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be truthful, complete, and your own.
• Only one account may be registered per mobile number.
• Only one account is permitted per household.

2.2 Age Limit

2.3 Identity Verification (KYC)

l189 follows an identity verification process to ensure security. Before withdrawals or significant transactions, you may be required to submit the following documents:

• A copy of your National ID (NID) or passport.
• Proof of current address (utility bill or bank statement).
• Proof of ownership of the payment method (where applicable).

l189 reserves the right to hold withdrawals until the verification process is complete.

It is entirely your responsibility to maintain the security of your account.

3.1 Password & Login Details

• Keep your login details (username and password) confidential and do not share them with anyone.
• Use a secure, unique password and change it regularly.
• Always log out after logging in from a cyber café or shared device.

3.2 Account Misuse

You are fully responsible for any activity conducted from your account. If you suspect that unauthorised access to your account has occurred, notify our support team immediately.

l189 provides the convenience of transactions through the most widely used mobile payment methods in Bangladesh.

4.1 Accepted Payment Methods

The following payment methods are currently accepted at l189:

• bKash — the most widely used mobile wallet in Bangladesh.
• Nagad — the digital financial service of the postal department.
• Rocket — the mobile wallet service of Dutch-Bangla Bank.

4.2 Deposit Limits

• Minimum deposit amount: ৳300 (per method).
• Deposit amounts are added directly to the playing balance.
• Every transaction must be made from a payment method registered in your own name.

4.3 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: within 1 hour.
• Withdrawals can only be made to the same payment method used for the deposit.
• Identity verification must be completed before withdrawal.

4.4 Currency

All transactions at l189 are conducted in Bangladeshi Taka (৳ / BDT).

The bonuses and promotional offers at l189 are designed to provide maximum benefit to members. However, they are offered subject to specific terms.

5.1 Welcome Bonus

New members can receive a 200% bonus on their first deposit, up to a maximum of ৳20,000.

• For example: depositing ৳1,000 gives a ৳2,000 bonus, bringing the total balance to ৳3,000.
• Or: depositing ৳22,000 gives the maximum ৳20,000 bonus, bringing the total balance to ৳42,000.

5.2 Wagering Requirements

To withdraw winnings from a bonus, the wagering requirement must be met:

• Wagering requirement: 10 times the bonus amount.
• Wagering is calculated on the bonus amount only, not on the total balance.
• Example: ৳2,000 bonus × 10 = ৳20,000 in bets placed before the bonus becomes withdrawable.

5.3 General Bonus Rules

• The welcome bonus applies only once per account.
• Bonus balance cannot be withdrawn directly; withdrawal is only possible after the wagering requirement is met.
• l189 reserves the right to change or cancel any promotion at any time.
• If misuse of any promotional offer is detected, the related bonus and winnings may be forfeited.
• l189's decision shall be final in determining bonus eligibility.

5.4 VIP Program

l189 has five VIP tiers, each offering a weekly cashback:

• Bronze — up to 0.2% weekly cashback.
• Silver — up to 0.4% weekly cashback.
• Gold — up to 0.6% weekly cashback.
• Platinum — up to 0.8% weekly cashback.
• Diamond — up to 1.0% weekly cashback.

Advancement to a VIP tier depends on gaming activity and history. The specific benefits of each tier are described in detail on the VIP page.

The following rules must be followed when playing games at l189.

6.1 Game Results

All games at l189 are operated on the basis of fair play principles. In the event of a server-side error or technical issue, l189 reserves the right to cancel or restart the relevant round. Bets or winnings recorded during a software malfunction will not be considered valid.

6.2 Disconnection

If a game stops mid-session due to loss of internet connection or a technical issue, l189 will determine the outcome based on system logs. In such cases, l189's decision shall be considered final.

6.3 Betting Limits

The minimum and maximum bet amounts for each game are specified in the game interface. All bets must be placed within these limits.

6.4 Sports Betting

In sports betting, market-related decisions are finalised according to the rules set before the event begins. In the event of cancellation or postponement of an event, l189's bet refund policy will apply at l189's discretion.

To ensure fair use of the l189 platform, the following activities are strictly prohibited:

• Creating or operating multiple accounts.
• Registering using another person's identity.
• Bonus abuse or bonus hunting.
• Using fraudulent software, bots, or automated tools.
• Money laundering or illegal financial activities.
• Attempting to hack or breach the security of the platform.
• Attempting to gain winnings dishonestly through collusion with other members.
• Knowingly exploiting technical errors on the platform.
• Harassing behavior toward the support team or other members.

l189 believes that gaming is a form of entertainment and should be enjoyed responsibly.

8.1 Protect Yourself

• Only place bets with money you can afford to lose without it affecting your daily life.
• See gaming as entertainment, not as a source of income.
• Set a time and spending limit for yourself and stick to it.
• Do not make decisions based on emotion, and do not chase losses by placing larger bets.

8.2 Voluntary Account Break

If you feel that gaming is getting out of your control, contact our support team. At your request, we can temporarily or permanently restrict your account.

To learn more about responsible gaming, please read our Responsible Gaming page.

l189 places the highest importance on protecting your personal information. Detailed information about how we collect, store, and use your data can be found in our Privacy Policy.

9.1 Data Collection

For the purposes of registration and service delivery, l189 collects your name, contact information, payment details, and information related to your gaming activity.

9.2 Data Use

Collected data is used solely for service improvement, security assurance, payment processing, and fulfilling legal obligations. Your data is not sold to third parties without your consent.

9.3 SSL Security

All transactions on l189 are secured through SSL encryption technology, which keeps your financial and personal information safe.

All content on the l189 website — including logos, designs, software, text, graphics, and other elements — is the intellectual property of l189 and is protected by applicable law.

• Reproducing, distributing, or modifying any content from the platform without written permission from l189 is prohibited.
• Third-party game software is the intellectual property of the respective game provider.
• Reading and using platform content for personal and non-commercial purposes is permitted.

To the extent permitted by applicable law, l189 bears no liability for the following:

• Financial losses arising from gaming activity.
• Losses caused by internet disconnection or technical issues.
• Losses arising from unauthorized third-party access to an account.
• Service disruptions due to external causes (natural disasters, cyberattacks, government directives).

12.1 Changes to Terms

l189 reserves the right to modify these terms at any time. For significant changes, members will be notified as far in advance as possible. Continued use of the platform after any changes will be considered acceptance of the new terms.

12.2 Account Closure

You may request to close your account at any time through our support team. Please withdraw any remaining balance before closing your account.

12.3 l189's Rights

l189 may temporarily or permanently close any account for the following reasons:

• Violation of any provision of these terms.
• Suspicion of fraud, deception, or illegal activity.
• Failure to complete identity verification.
• Long-term account inactivity.
• Fulfillment of legal or regulatory requirements.

12.4 Contact

If you have any questions or complaints regarding these terms, please contact our support team:

• Live Chat: 24/7 direct support.
• Email: [email protected]