l189 Responsible Gaming —
Your safety is our priority
Gaming is for enjoyment. l189 gives you all the tools you need to set limits, take breaks, and play safely — because we believe healthy gaming habits are part of a happy life.
Our Philosophy and Commitment
l189 believes that online gaming is a form of entertainment — not a source of income or a solution to financial problems. We are fully committed to responsible gaming so that every player's experience on our platform remains positive and in control.
We understand that entertainment can sometimes go beyond its limits. l189 is ready to provide real support to help you recognise those moments and protect yourself. On this page you will learn how to set limits, apply self-exclusion, get support, and enjoy gaming responsibly.
For 21+ only: To open an account and play on l189, you must be at least 21 years old. Minors are not permitted access to the gaming platform under any circumstances.
Our Tools for Safe Gaming
The features l189 provides to keep your gaming experience in control
Set Deposit Limits
Decide in advance how much you will deposit daily, weekly, or monthly. Once a limit is set it takes effect immediately, and increasing it requires a waiting period — so decisions are not made on impulse.
Time-Out
If you feel you need a rest, take a time-out of 24 hours to 30 days. During this time your account will be temporarily inactive and no gaming activity will be possible.
Self-Exclusion
If you need a long-term break, choose self-exclusion — from 3 months up to permanent. Once activated, you will not be able to resume playing before the period ends.
Session and Loss Limits
Decide for yourself how long you will play in one go and how much you will stop at if you lose. Session limits and loss limits help you game according to a plan.
Reality Check Reminders
A notification appears at set intervals showing how long you have been playing and how much you have won or lost. This keeps you connected to reality.
24/7 Support
If you have any concerns about your gaming, our support team is always here. Chat via live chat or email us at [email protected] — support is available in both Bengali and English.
Recognise the Warning Signs
Gaming addiction often develops gradually and can be hard to recognise on your own. If you notice any of the following in yourself or someone you know, please seek help:
- Feeling the urge to deposit beyond your budget
- Placing larger bets to try to recover lost money
- Trying to stop gaming but failing
- Hiding your gaming from family and friends
- Gaming affecting your work, studies, or relationships
- Playing with borrowed money or by spending savings
- Feeling restless or irritable when not gaming
- Being unable to enjoy any other activity
If you notice any of the signs above, contact our support team immediately or activate self-exclusion.
The Golden Rules of Responsible Gaming
Keep these guidelines in mind to stay safe while having fun on l189:
Play for entertainment only
Do not think of gaming as a source of income. Winning is not guaranteed — it is entertainment, not an investment.
Set a budget in advance
Decide how much you will spend each session before you start, and do not go beyond that limit.
Take regular breaks
Do not play for long stretches without stopping. Take a break every hour, drink some water, go for a walk.
Do not play under stress
Stay away from gaming when you are angry, sad, or under stress — it is not the right time to make good decisions.
Do not chase your losses
Accept a loss when it happens. Playing more to try to recover lost money usually leads to even greater losses.
Do not play under the influence of alcohol or while sleepy
Gaming without clear judgement is risky. Play with a clear mind.
Minor Protection — For 21+ Only
l189 firmly believes that online gaming is for adults only. A minimum age of 21 is mandatory to register and play on our platform.
What we do
- Age is verified at the time of registration
- Additional verification is requested on suspicious accounts
- Accounts are suspended immediately when necessary
- Reports of underage use are acted on promptly
Advice for parents
- Use parental controls on your devices
- Keep passwords and payment details secure
- Talk to your children about online safety
- Keep gaming devices in common areas, not private rooms
How to Activate Protection Tools
l189's responsible gaming tools are very easy to use. After logging in to your account, follow the steps below:
Log in to your account
Log in to l189 with your registered phone number and password.
Open Account Settings
Click the profile icon in the top right corner and go to "Account Settings" or the "Safe Gaming" option.
Select your preferred limits
Activate whichever you need — deposit limit, session time, loss limit, or time-out.
Save
Once saved, settings take effect immediately. Lowering a deposit limit is instant, but increasing one takes effect after a set waiting period.
Need help? Let us know
If you cannot find the tools or want to activate self-exclusion, chat with us directly via live chat or email [email protected].
Ways to Get Help
If gaming feels like it is becoming a problem, do not face it alone. l189's support team is with you 24 hours a day, 7 days a week — without judgement and in complete confidence.
Live Chat
When you visit the site, you will find the live chat button at the bottom right. Our trained support representatives will help you instantly — you can speak in Bengali.
Email Support
Send detailed concerns or self-exclusion requests by email to: [email protected] — we will respond promptly and take the necessary steps.
Important: When a self-exclusion request is made, we process it within 24 hours and the account is deactivated. If you attempt to open a new account during the self-exclusion period, that account will also be closed.
Responsible Gaming — FAQs
Play safe, enjoy the game
Responsible gaming is our highest priority at l189. Enjoy our games — within your own limits and with a clear head.
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